Customer Service and Inventory Specialist

Inventory and Stock Control
 

• Manage the Control all Stock arrivals and dispatches at all Port and transit Warehouses.
• Coordinate loading and dispatches from all points.
• Ensure accurate and timely recording of all stock movements in the Companies Software system.
• Monitor and maintain stock accuracy, including:
• Receipt confirmations (GRAs)
• Retirement of stock on the system
• Investigate and resolve stock discrepancies and variances.
• Follow up with relevant entities on stock identified as offloaded but not yet in stock.

Transshipment Warehouses

• Oversee the Loading order for cargo departing from Transit Warehouses.
• Ensure all stock in Zambia Warehouses is moved on a FIFO basis.
• Coordinate all Stock arrivals and dispatches at all Zambia Transit Warehouses.
• Identify inefficiencies in warehouse operations and implement improvements.
• Confirm that all cargo is correctly documented and matched against dispatch instructions prior to departure.

Tracking and monitoring of all Vehicles

• Monitor and track all vehicles transporting cargo between Loading Point, transit warehouses till point of delivery as Port Warehouse.
• Follow up proactively on delayed vehicles and investigate deviations from standard transit times.
• Close off tracking on the Software system, once confirmed receipted into Port warehouse.
• Ensure all vehicle tracking data is accurately captured and updated in the system.
• Close off tracking activities once stock is confirmed received at destination warehouses according to process.

Data Analysis and Reporting

• On time reporting of all Stock Levels, including Stock in Receiving and dispatch Holding areas.
• Analyse all data on the company’s Inhouse Software system for accuracy.
• Ensure warehouses record all stock received against the correct Buyer.
• Support the optimization and continuous improvement of the in-house system.

Effective Communication and Collaboration

• Build and maintain relationships with all Stakeholders.
• Provide guidance to all Service providers on any failings and ensure they understand the importance of timeous data accuracy.
• Assist and support colleagues, fostering a collaborative and cooperative team culture.
• Liaise with transporters, clearing agents, and internal teams to ensure smooth cargo flow.
• Ensure compliance with company policies and data management standards.
• Collaborate with warehouse teams to resolve stock and data issues.
• Ensure all actions done are inserted under the “Diary of Events” ensuring clear understanding for all stakeholders in event of queries being raise.