SAP Debtors Clerk / Process Clerk

Reporting Structure:

• Reports to: Processing Team Lead
• Direct Reports: 0

Processing of Customer Claims, DC Memo’s and raising of Sundry Invoices

• Ensure accurate processing and adherence to standards
• Any non-actioned items or problem areas to be communicated to the relevant person or area as to ensure corrective action is taken
• Validate documentation, so as to ensure that correct documentation and supporting documents are received

Maintenance of Claims on Customer Accounts

• Verify Customer Claims
• Prepare Authorized claims for processing Credits on Customer Accounts

Reports

• Running Stat reports for Team
• Auctioning the Returns Credit Process

Customer Support

• Resolve, within a reasonable time any queries received from the internal customer or ensure they are relayed to the responsible person
• Maintain a good relation reflective of company standards and image

Filing and General Admin

• Record must be kept of all processed documentation
• Assist credit manages and credit controllers with the sourcing of documents and files, whether electronic or physical
• Assisting credit managers in instances where they have increased work-loads and the process clerk has available capacity
• Monthly reporting to management on problem areas, deviations from standards and possible risks
• Maintaining Central Mailbox with incoming queries
• Receiving and sorting of AR Mail received from Regions
• Managing and Maintain Share Portal
• Scanning and Uploading Documents