Yard Supervisor - (Drive Thru Yard Dpt.)
Brights Hardware Bellville, Western Cape
Job Description
- Ensure company rules and regulations and provide training as well as guidance thereon, i.e., supplier customer etiquette.
- Ensure smooth running of the department by delivering excellent customer service
- Make sure that standard operating procedures in the department are adhered to under pressure, i.e., handling customer complaints
- Assign staff to specific areas and duties, relieve the Supervisor/ Manager when required
- Conduct regular inspections concerning the department's housekeeping, aisles, merchandising, and staff uniforms.
- Conduct all OHS floor walks with the OHS rep and ensure that the Yard and building departments are OHS compliant.
- Complete all Job cards for all maintenance and oversee the completion of the repair in the building department
- Monitor returns of faulty/damaged stock and breakages, keep CFC book up date by monitoring reversals, following up on repairs and quotations.
- Report to superiors regularly and keep them informed of how to improve your department and incidents of concern.
- Monitor and assist with all fleet maintenance, repairs, and booking services by obtaining quotes for the manager to submit for approval.
- Monitoring of Vehicle Checklist and ensuring renewal of PDP & forklift license is scheduled
- Monitor staff movement and do a security search of all male staff at the end of the shift
- Planning and preparing work schedules, daily registers, and time and attendance of staff, including leave queries, managing overtime.
- Submission of weekly and monthly reports to the superior, dormant stock, negative report, and outstanding special orders.
- Carry out all instructions from your superiors and follow all store procedures
- Train all new and old staff members (product knowledge and procedures)
- Allocate and monitor floor areas for various functions (i.e. incoming stock, transfers, checking area and returns.
- Ensure health & safety compliance in area, specifically related to ensuring the safety of customers, suppliers, and staff
- Ensure the availability and working condition of all equipment for the department, i.e. trolleys
- Implementing the company return policy, i.e. returned stock should be allocated to an area with the CFC note attached.
- Ensure tasks are delegated, pressure is applied to subordinates for meeting deadlines in a motivating manner by setting weekly targets, i.e., improving the flow of goods being received from suppliers, checking invoices, loading trucks, and packing the area)
- Nominate employee of the month and forward to management on the 1st of each month.
- Prepare a mini swot for the manager by the 5th of every month
- Participate in perpetual stock takes.
- Perform any work-related task as delegated by a superior.
Requirements
- Matric or equivalent
- 2 Years’ experience in similar role.
- 3 Years' experience in retail hardware environment.
- Must have previous experience in maintenance & operations
- Brights Induction (Service Excellence)
- Customer service training
- Internal stock system knowledge
- Microsoft Office (Internet, E-mails, Word & Excel)
- Ability to act professionally and maintain confidentiality
- Displays Standard Operating Procedure unattended
- Ability to communicate effectively (verbal & written)
- Planning, time management, problem solving & organizing skills