Branch Armed Response Manager
Fidelity Services Group Durban North, KwaZulu-Natal
Job Description
- Manage response times and service levels using real-time planning tools.
- Conduct equipment and vehicle inspections; ensure readiness.
- Resolve client complaints quickly and conduct welcome calls for new clients.
- Lead, train, and develop reaction officers with a focus on proactive operations.
- Handle payroll, firearm compliance, and PSIRA requirements.
- Manage vehicle usage, maintenance, and incident reporting.
- Build relationships with SAPS and participate in joint crime operations.
- Report key incidents to branch and marketing for client communication.
Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate (Including Reaction)
- Valid driver’s license (minimum 2 years.
- Firearm competency (Handgun business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)