Restaurant General Manager

1.      Operational Leadership

·        Oversee daily operations across all departments within the store (kitchen, front-of-house, delivery).

·        Ensure compliance with brand standards, food safety, labour laws, and operational SOPs.

·        Manage crisis situations (e.g., equipment breakdowns, customer escalations) with speed and authority.

2.      Financial Performance

·        Full accountability for P&L of the store.

·        Track and optimise key metrics: sales, cost of sales, labour %, wastage, and store profitability.

·        Drive local marketing initiatives to boost sales (e.g., community activations, promo launches).

3.      People Development & Leadership

·        Manage and mentor Store Managers/Shift Supervisors reporting into them.

·        Conduct talent reviews and succession planning at store level.

·        Lead performance management, recognition, and disciplinary processes with support from HR.

·        Champion EVP values, actively developing high-potentials.

4.      Customer Experience

·        Set the tone for superior service standards.

·        Monitor Customer feedback scores and ensure corrective action where needed.

·        Be the “face of the brand” in the local market-visible to customers and the community.

5.      Strategic Contribution

·        Act as a training hub for developing future store leaders.

·        Pilot new initiatives, systems, or menu rollouts before broader implementation.

·        Provide operational insights to Ops Managers and Head Office to refine strategies.