Learnership

Workplace Learning & Administration Support
 

• Gain hands-on experience supporting day-to-day administrative functions within different business departments.
• Assist with document preparation, filing, data capturing, and general office administration tasks.
• Support internal teams with coordination and administrative processes to ensure smooth operations.

Records Management

• Deliver a consistently positive, professional, and customer-focused sales experience.
• Guide customers through the full customer journey, including product selection, ordering, payments, and after-sales processes.
• Resolve basic customer queries and escalate complex issues to the Store Supervisor or Showroom Manager.
• Build customer trust through accurate information, ethical selling, and clear expectation setting.

Business Communication
 

• Maintain strong knowledge of products, categories, pricing, and promotions.
• Ensure all selling and quoting is accurate and aligned to approved catalogues and systems.
• Stay informed of product updates, promotions, and sales initiatives.

Technical & Systems Skills
 

• Capture customer orders, documentation, payments, refunds, and credits accurately and timeously.
• Ensure all required customer documentation is complete and compliant.
• Maintain accurate records and system entries to support reporting and audits.

Problem Solving, Ethics & Compliance
 

• Support basic stock handling activities, including receiving assistance, stock movement, and floor replenishment.
• Ensure products are handled with care to prevent damages.
• Maintain high standards of housekeeping, visual presentation, and merchandising on the sales floor.
• Follow stock control procedures and report discrepancies or risks.

Self-Management & Teamwork
 

• Adhere to all policies, procedures, quality standards, and internal controls.
• Follow cash handling procedures when processing payments, refunds, or credits.
• Participate in required training, inductions, and policy sign-offs.
• Escalate risks, errors, or non-compliance to the Store Supervisor.

Learning Areas & Exposure
 

Learners may gain exposure to one or more of the following functional areas:

• Reception and front-office administration
• Human Resources administration
• Finance or banking administration
• Call centre administration
• Legal and legislative administration
• General office and project coordination