Branch Administrator
Fidelity Services Group Port Elizabeth, Eastern Cape
Job Description
Contract and Lead Management
- Capture, verify, and issue leads for contracts to be submitted to the relevant departments.
- Verify staff leads and prepare monthly payment schedules for lead payouts.
Sales Administration
- Collate and capture daily and weekly rep feedback on the system.
- Manage sales reps’ diaries, including rescheduling appointments when required.
- Compile month‑to‑date and pending reports for progress and management meetings.
Branch Meetings and Reviews
- Minute‑taking for branch reviews and regular branch meetings.
- Prepare monthly and quarterly PowerPoint presentations for reviews.
Marketing and Events
- Arrange branch‑level marketing campaigns with Marketing Department.
- Coordinate quarterly and annual awards functions for the branch.
HR and Payroll Support
- Prepare and submit monthly attendance registers to payroll.
- Maintain accurate time‑keeping records for all staff within the department.
- Maintain Leave records, load leave forms for the branch employees
- Load incentives as required for sales and technical departments
- Load manpower requisition requests through the HR Management system
- Load terminations through the HR Management system
Procurement and Vendor Management
- Source and load new vendors for procurement purposes.
- Manage vendor invoicing and payments, including submitting requisitions.
- Use the company Procurement System to manage the above.
Reporting & Data Management
- Collate daily and monthly statistics for management upon request.
- Maintain accurate administrative and operational records across all branch functions.
Communication & Support
- Handle all incoming calls and attend to queries from management, reps, clients, and other internal departments.
- Support the Branch Manager with administrative, operational, and reporting tasks.
- Ensure overall branch compliance with internal procedures and company standards.
EHS and Infrastructure Maintenance
- EHS Inspections to be completed as required on the Company EHS System
- EHS meetings to be attended
- Manage relationship with Body Corporate to ensure the building is maintained.
General and Ad Hoc
- Provide administrative support where required to ensure uninterrupted branch operations.
- Undertake ad hoc duties as assigned by the Branch Manager or leadership team.
Requirements
- Strong organizational and time‑management skills
- Excellent communication and interpersonal skills
- High attention to detail and accuracy
- Ability to multitask and work under pressure
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Professional, service‑oriented attitude
- Ability to maintain confidentiality and handle sensitive information