Outbound Supervisor

Shipment Picking

• Allocate daily cage assignments based on load priorities.
• Assign planned orders and transfer orders (TOs) according to priority levels.
• Assign daily duties to staff.
• Ensure stock age requirements meet customer standards.
• Facilitate efficient and timely picking for all outbound loads.
• Conduct daily cage inspections and resolve stock-related queries.
• Monitor staff closely to ensure priority-based and accurate picking.
• Minimize shortages and maintain high service levels through regular replenishment.
• Investigate system-related picking issues.
• Address stock discrepancies involving staff.
• Coordinate with Receiving and Inventory departments on out-of-stock items, promotions, and products on hold.
• Enforce the First Expired, First Out (FEFO) rule.
• Ensure customer requirements are followed for all picked loads.
• Monitor and address staff performance daily, managing underperformance as needed.

Administration Controls:

• Ensure warehouse areas and offices under supervision are kept clean and organized; liaise with contract cleaners daily.
• Conduct and document daily warehouse inspections, maintaining high housekeeping standards.
• Report and investigate all incidents within areas of responsibility.
• Maintain adequate stationery levels for Outbound operations.
• Compile daily performance statistics for picking, checking, and dispatch activities.
• Monitor staff performance, prepare, and submit performance reports to the Warehouse Manager.
• Maintain clear and consistent communication with management and departments regarding load statuses.

Staff Control:

• Monitor employee performance and address any concerns promptly.
• Track hours worked, authorize overtime, and review weekly timesheets.
• Monitor attendance, timekeeping, and absenteeism.
• Maintain and manage the department’s leave roster, authorize leave requests, and submit leave forms promptly for processing.
• Conduct daily uniform inspections and necessary weekly facilities inspections to ensure compliance with SHE and food safety standards.
• Ensure weekly toolbox talks are conducted with all staff under supervision, or as required by management.
• Handle necessary IR with employees under your supervision.

Equipment Management:

• Ensure drivers complete daily check sheets for each machine and scanner, review, and sign off on them.
• Arrange necessary machine repairs by logging service calls with the MHE provider.
• Ensure all equipment, including scanners and printers, is serviced at regular intervals and necessary checks are completed.
• Maintain all forklifts, high-reach trucks, and powered pallet jacks under supervision to ensure cleanliness and proper working condition.
• Review machine running hours to ensure balanced utilization across all equipment.
• Monitor MHE exceptions through the FMX system and address any issues related to driver behaviour, trends, or concerns.

Loading Supervision:

• Coordinate loading slots with transporters in advance and ensure strict adherence to loading schedules and slot times; communicate any deviations to relevant parties.
• Track truck turnaround times (TAT) and ensure compliance with special loading instructions.
• Verify that all required documentation for loads is completed and printed.
• Report any discrepancies and ensure dispatch SOPs and managerial instructions are followed.
• Monitor Despatch Loaders’ performance to ensure truck turnaround times (TAT) targets are met.

Outbound Checking Supervision:

• Prioritize load checks according to scheduled loading times.
• Ensure checkers adhere to SOPs accurately and efficiently.
• Compile and escalate reports on variances encountered to management.
• Ensure all shipments are despatched based on customer requirements and without variances.
• Monitor Despatch Checkers' performance and the quality of shipment preparation.