Access Control Assistant Technician
Fidelity Services Group Secunda, Mpumalanga
Job Description
- Assist in the installation, maintenance, and repair of security systems such as CCTV, alarm systems, access control, and other security-related hardware and software.
- Perform regular checks and diagnostics on security equipment to ensure proper functioning and report any faults or issues.
- Provide technical support and troubleshooting assistance for security systems, resolving problems promptly.
- Ensure compliance with safety and security protocols and industry standards.
- Maintain accurate records of repairs, maintenance schedules, and equipment updates.
- Assist with the setup and configuration of new security systems, including wiring, network connections, and software installation.
- Respond to service requests in a timely manner and provide first-line support to security personnel.
- Assist in the preparation of reports on system performance and maintenance activities.
- Help train and mentor junior staff on system use and basic troubleshooting techniques.
- Stay updated with new security technologies and industry best practices to continuously improve system effectiveness.
Requirements
- Grade 12/Matric
- Grade C Psira registered.
- Experience in a customer-facing environment (helpful, especially if responding to service requests).
- A relevant technical qualification, such as a diploma in Electronics, Security Systems, IT, or a related field.
- At least 1–2 years of experience in a technical or security-related role (desirable but not required).
- Basic understanding of CCTV systems, access control systems, alarm systems, and other security technologies.
- Hands-on experience with security equipment installation and maintenance (desirable).
- Ability to troubleshoot and resolve technical issues quickly and efficiently.
- Knowledge of relevant security and safety regulations and standards.
- Good communication skills, both verbal and written.
- Strong attention to detail and problem-solving abilities.
- Ability to work both independently and as part of a team.
- Basic IT skills, including familiarity with networking, software, and operating systems.